Shipping & Returns
Returns & Exchanges
Products must have been purchased directly from Skin Physics. We cannot accept returns of products purchased from other retail outlets. Please return those to the store where purchased.
A store credit or exchange will be granted where:
- The product is sealed and packaging is in an unused, undamaged, saleable condition and it is within 30 days of purchase date*.
- Shipping and handling charges are non-refundable.
A refund or replacement will only be granted where:
- The product is faulty or is not in acceptable quality
- The product does not meet the description provided
* No returns, exchanges or refunds on sample size products or sale items.
Should you wish to return a product for a store credit, exchange, refund or replacement, please email customercare@nuchev.com.au.
Delivery Info
We deliver to all destinations within Australia and New Zealand, based on the following estimated delivery times and fees:
- $10.00 standard shipping for orders within Australia
Pick & pack and ship within 5 business days
- $16.00 Standard shipping for New Zealand orders.
- Complimentary shipping is also available on all online orders over $99 in Australia and $99 New Zealand.
- Orders must be placed by 1pm AEST to start processing on the same day. Processing time usually takes 1 business day. Please note in sale periods processing may take an additional 1-3 business days.
- Delivery times are based on orders placed between Monday – Friday.
- Most destinations in Australia and New Zealand will receive items within 5-10 business days.
- Please take into account remote destinations in Australia and New may take an additional 1-2 business days