Returns & Exchanges

Products must have been purchased directly from Skin Physics. We cannot accept returns of products purchased from other retail outlets. Please return those to the store where purchased.

A store credit or exchange will be granted where:

• The product is sealed and packaging is in an unused, undamaged, saleable condition and it is within 30 days of purchase date*.
• Shipping and handling charges are non-refundable.

A refund or replacement will only be granted where:

• The product is faulty or is not in acceptable quality
• The product does not meet the description provided

* No returns, exchanges or refunds on sample size products or sale items. 

Should you wish to return a product for a store credit, exchange, refund or replacement, please email customercare@nuchev.com.au.

Delivery Info

We deliver to all destinations within Australia, based on the following estimated delivery times and fees:

• $10.00 standard shipping for orders within Australia 
  Pick & pack and ship within 5 business days
  
• Complimentary shipping is also available on all online orders over $80 in Australia.
• Orders must be placed by 1pm AEST to start processing on the same day. Processing time usually takes 1 business day. Please note in sale periods processing may take an additional 1-3 business days.
• Delivery times are based on orders placed between Monday – Friday.
• Most destinations in Australia will receive items within 5-10 business days.
• Please take into account remote destinations in Australia may take an additional 1-2 business days