We’re only happy when you’re happy
If you’re not satisfied in any way, please tell us so that we can try and put it right.
No product makes it into our range without being thoroughly tried and tested. We want you to be 100% pleased with your purchases, and we stand by the effectiveness of our skincare. Should you for any reason be unimpressed, upon product return we will issue a refund to your credit card, or exchange for an alternative item.
All we ask is this
Our product return/exchange location is:
AUSTRALIA – Skin Physics, PO Box 6048, Chullora, NSW 1405.
NEW ZEALAND – Skin Physics, CTC UNIT 1, 16-18 Alpito Place Pukekohe 2120 New Zealand.
Should you decide to return a product for a refund or exchange, call our Customer Care team on (AU) 1300 757 858 or (NZ) 0800 478 236 for a returns authorisation number, or simply email firstname.lastname@example.org.
IF YOU HAVE SIGNED UP TO A FREE TRIAL, OTHER TERMS AND CONDITIONS APPLY.
Excluding your free gifts to keep, products must be returned, unused, unopened and in their original condition before we can issue you a full refund.
All the information will be inclusive in your trial pack. Please see your invoice for the full returns procedure.
We deliver to all destinations within Australia and New Zealand, based on the following estimated delivery times and fees: