Shipping & Returns


Returns & Exchanges

Products must have been purchased directly from Skin Physics. We cannot accept returns of products purchased from other retail outlets. Please return those to the store where purchased.

A store credit or exchange will be granted where:

  • The product is sealed and packaging is in an unused, undamaged, saleable condition and it is within 30 days of purchase date*.
  • Shipping and handling charges are non-refundable.

A refund or replacement will only be granted where:

  • The product is faulty or is not in acceptable quality
  • The product does not meet the description provided

* No returns, exchanges or refunds on sample size products or sale items. 

Should you wish to return a product for a store credit, exchange, refund or replacement, please call our Beauty team on (AU) 1300 757 858 or (NZ) 0800 478 236 or email 

30 Day Guarantee

  • Applies to first time customers only.
  • Does not apply to sale items, face masks or devices.
  • Shipping and handling charges are non-refundable.

Delivery Info

    We deliver to all destinations within Australia and New Zealand, based on the following estimated delivery times and fees:

      • $10.00 standard shipping for orders within Australia 
        3-5 Business days (NSW, VIC, QLD, TAS, ACT, SA, NT)
        7-10 business days (WA)
      • $16.00 Standard shipping for New Zealand orders.
      • Complimentary shipping is also available on all online orders over $99 in Australia and $99 New Zealand.
      • Orders must be placed by 1pm AEST to start processing on the same day. Processing time usually takes 1 business day. Please note in sale periods processing may take an additional 1-3 business days.
      • Delivery times are based on orders placed between Monday – Friday.
      • Most destinations in Australia and New Zealand will receive items within 5-10 business days.
      • Please take into account remote destinations in Australia and New may take an additional 1-2 business days

    Want 30% off and free shipping on every order? Click here to find out how. 



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    Looking for shipping outside of the Australia and New Zealand? Please see our Delivery Policy to learn more about international shipping options.

    Shipping Policy