Shipping & Returns

CUSTOMER SERVICE & WAREHOUSE HOLIDAY CLOSURES

Please note customer support will be closed from Wednesday, 22nd December returning in the new year from Wednesday, January 5th and will respond to all enquiries as soon as possible after this date.

COVID SHIPPING IMPACT NOTICE

Due to the impact of Covid on our warehouse and limited staffing, shipping delays will occur at this time. We are working hard to ship all orders as soon as possible and appreciate your patience at this time.

 

Returns & Exchanges

Products must have been purchased directly from Skin Physics. We cannot accept returns of products purchased from other retail outlets. Please return those to the store where purchased.

A store credit or exchange will be granted where:

  • The product is sealed and packaging is in an unused, undamaged, saleable condition and it is within 30 days of purchase date.
  • Shipping and handling charges are non-refundable.

A refund or replacement will be granted where:

  • The product is faulty or is not in acceptable quality
  • The product does not meet the description provided

* No returns, exchanges or refunds on sample size products. 

Should you wish to return a product for a store credit, exchange, refund or replacement, please call our Beauty team on (AU) 1300 757 858 or (NZ) 0800 478 236 or email info@skinphysics.com.au 

 

Delivery Info

We deliver to all destinations within Australia and New Zealand, based on the following estimated delivery times and fees:

    • Generally 3-5 working days following dispatch – $10.00 basic shipping for Australia and $16.00 for New Zealand.
    • Complimentary shipping is also available on all online orders over $80 in Australia and $100 New Zealand.
    • Orders must be placed by 1pm AEST to start processing on the same day. Processing time usually takes 1 business day.
    • Delivery times are based on orders placed between Monday – Friday.
    • Most destinations in Australia and New Zealand will receive items within 5-10 business days.
    • Please take into account remote destinations in Australia and New may take an additional 1-2 business days.

 

 

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Looking for shipping outside of the Australia and New Zealand? Please see our Delivery Policy to learn more about international shipping options.

Shipping Policy