No product makes it into our range without being thoroughly tried & tested and we stand by the effectiveness of our skincare. We want you to be 100% pleased with your purchases, if you're purchasing a product for the first time and you're unsatisfied with the effectiveness of your new purchase, please give our beauty team a call to discuss so we can assist with finding the best possible solution for your skin concerns.
Products must have been purchased directly from Skin Physics. We cannot accept returns of products purchased from other retail outlets. Please return those to the store where purchased.
A store credit or exchange will be granted where:
A refund or replacement will be granted where:
Should you wish to return a product for a store credit, exchange, refund or replacement, please call our Beauty team on (AU) 1300 757 858 or (NZ) 0800 478 236 or email firstname.lastname@example.org
Please Note: Extended Delays on deliveries into Victoria, please allow 5-10 business days for delivery.
We deliver to all destinations within Australia and New Zealand, based on the following estimated delivery times and fees: